Privacy Policy

About our privacy policy

Impro Amsterdam cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the accessible services of Impro Amsterdam. The starting date for the validity of this policy is May 23 2018. The publication of a new version will void the validity of all previous versions. This Privacy Policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us.

If you have any questions about our privacy policy, please contact our Privacy Workgroup, you will find the contact details at the end of our privacy policy.

Purpose of data processing

General purpose of the processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. If you share information with us and we use this information to contact you at a later time – other than at your request – we ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. These are metadata such as your IP address, web browser version and operating system.

Participation in tax and criminal investigation

In some cases IMPRO Amsterdam can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your information.

Retention periods

We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for erasure. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for erasure we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.

You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way. See for more information https://autoriteitpersoonsgegevens.nl

Right of inspection

You always have the right to see the information that we process, related to your person, or traceable back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.

Rectification right

You always have the right to adapt the information that we process, related to your person, or traceable back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the information that we process, related to your person, or traceable back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data, until you cancel the restriction, will no longer be processed.

Right of transferability

You always have the right to let the processing of the information, related to your person, or traceable back to you be carried out by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights

If necessary, you have the right to object to the processing of your personal data by or on behalf of IMPRO Amsterdam. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

About the data processing

Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the
above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Web store software

Webshop

Our website is based on the software WordPress. Personal data that you make available to us for the benefit of our services can be shared with this party. Wordpress has access to your data to provide us (technical) support, they will never use your data for any other purpose.

Active Tickets

For the selling of tickets, we use the services of Active Tickets. Active Tickets has access to your data to provide us (technical) support, they will never use your data for any other purpose.

Web hosting

Greenhost

We accept web hosting and e-mail services from Greenhost. Greenhost processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Greenhost has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Greenhost is obliged to observe secrecy on the grounds of the confidentiality agreement.

Infrastructuur

IMPRO Amsterdam uses cloud storage services from Google Drive. Google Drive has access to your data to provide us (technical) support, they will never use your data for any other purpose. Google Drive has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data.

E-mail and mailing lists

MailChimp

We send our e-mail newsletters by MailChimp. MailChimp will never use your name and e-mail address for your own purposes. At the bottom of every e-mail sent automatically via our website you will see the ‘ unsubscribe ‘ link. You will no longer receive our newsletter. Your personal data is stored securely by MailChimp. This concerns the following necessary data:

  • E-mail address
  • First and last name

The following personal data can optionally be completed. These help us to approach you with a personalized offer:

  • I play with these groups
  • Food allergies
  • Festival friend
  • Member of TVA
  • Performed when in main cast
  • Performed when in late night
  • Satellite function
  • Was when a judge, musician or MC
  • Was when a volunteer in what function

MailChimp uses cookies and other internet technologies that make it clear whether e-mails are opened and read. MailChimp reserves the right to use your data for the further improvement of the services and to share information with third parties.

Greenhost

We use the services of Greenhost for business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible.

Analysis

Hotjar

To analyze the use on our website, we use Hotjar. This software records the following metadata:

  • IP address
  • Browser version
  • Operating system

In addition, an analysis is made of the activity on our website for analysis purposes. This can be seen as a video recording by the technical staff of IMPRO Amsterdam. These videos are kept for a maximum of 3 months.

Google Analytics

To analyze the use on our website, we use Google Analytics. This software records the following metadata:

  • IP address
  • Browser version
  • Operating system
  • Website use

This data is stored for up to 5 years for trend analyses.

Google Tag Manager

To analyze the use on our website, we use Google Tag Manager. This software records the following metadata:

  • IP address
  • Browser version
  • Operating system
  • Website use

This data is stored for up to 5 years for trend analyses.

Facebook

To analyze the use on our website, we use Facebook. This software records the following metadata:

  • IP address
  • Browser version
  • Operating system
  • Website use

This data is stored for up to 5 years for use in facebook ads.

Payment processors

Active Tickets

We use the Active Tickets platform to handle the payments in our webshop. Active Tickets processes the following data:

  • Name
  • Address
  • Residence details
  • Payment details such as your bank account or credit card number.

Active Tickets has taken appropriate technical and organizational measures to protect your personal data. Active Tickets reserves the right to use your data to further improve the service and to share (anonymised) data with third parties.
All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Active Tickets services for which they engage third parties. Active Tickets does not store your data for longer than is permitted by the legal terms. The personal data regarding purchases are kept for five years by Active Tickets.

Contact details

IMPRO Amsterdam is organised by:

Theatersport Vereniging Amsterdam
Attn. Privacy Working Group
Moeraszegge 8
1241 ZB Kortenhoef
The Netherlands
E   info@impro-amsterdam.nl